The typical delivery time for your shipment ranges from 5 to 10 working days starting from the date of dispatch. However, unforeseen events may occasionally extend this duration.

Upon placing your order, you will receive notifications regarding the order placement, dispatch date, and expected delivery date. We recommend checking your email or inbox regularly for updates.

Please note that we cannot accept order cancellations once the order has been dispatched from our fulfillment center, especially if the cancellation request is received after 24 hours of order placement.

Our standard processing time, from order placement to shipment, is approximately 2-3 business days. We are committed to ensuring timely and quality delivery of all products.

Our return policy is applicable for a period of 10 days from the date of order placement and covers two specific reasons: damaged product and manufacturing defect. The 10-day timeframe commences from the date the product was delivered, as confirmed by our logistics team or courier partners. To initiate a return, kindly contact us at info@thepujahouse.com.

To facilitate the return process, please provide us with two images: one displaying the damaged part and another showcasing the entire product. You can send these images to info@thepujahouse.com. Our Quality Assurance team will review the images to determine eligibility for the return.

Within 2-3 days of receiving your request and images, we will respond with your Return Request Status. Once your return request is approved, we will arrange for a reverse pickup of the product in question. Typically, it takes about 2-3 working days to organize a pickup and an additional 4-6 days for the product to reach our warehouse. Once the merchandise is received at our warehouse, our quality assurance team will inspect it, and the replacement process will commence.

Important considerations: The returned product must be in its original packaging, which should include tags, barcodes, accessories, manuals, warranty cards, shipping labels (affixed to the package), invoice, and any other relevant items. The product itself should be in its original condition.

Please note that this policy exclusively applies to orders made through our official website, thepujahouse.com. Orders placed on other platforms like Amazon, Flipkart, etc., will be subject to the respective platform's policies.